# The Psychology Of Waiting.

Type: Note
Date: 2019-02-21
Tags: Design Talk
Location: Sydney, Australia
Canonical: https://www.aaronroot.net/journal/psychology-of-waiting

## Quick notes

Sydney Design Thinking Meetup – Presented by Freya Elliot

We over estimate the waiting experience by 30%

[David Maister – 8 rules of waiting](https://davidmaister.com/articles/the-psychology-of-waiting-lines/)

How do I make a faster lift vs how do I make the lift journey feel shorter

Perception is reality

Design Equity and fairness into queuing and waits

Show time when you can

Anxious waits feel longer

Reset your wait clock. Apple Genius Bar always tells let you know "You are next inline"

## Graph Connections

### Concepts
- Storytelling As Infrastructure [concept:storytelling-as-infrastructure] (high)
- Trust Below The Screen [concept:trust-below-the-screen] (high)

### Entities
- Freya Elliot [entity:freya-elliot]
- David Maister [entity:david-maister]
- Apple Genius Bar [entity:apple-genius-bar]

### Related Journal
- [Prospect Refuge Theory.](/journal/prospect-refuge-theory): related (medium)
- [Boundaries of Design.](/journal/boundaries-of-design): related (medium)
- [Music For Airports.](/journal/music-for-airports): shares_concept_with (medium)